How guests use Willa

Guests text your event's Willa number, or open your event's web chat link, and ask a question in their own words. Willa replies with an answer based on what you've shared. There's no app to download and no account to create.

Texting Willa

On Essential and up, your event has a dedicated Willa number. Guests text it like they'd text a friend:

What time should we get to the venue?

The first time someone texts, Willa sends a short welcome explaining that they can ask about the schedule, parking, hotels, dress code, and more. Then it answers their question.

Each conversation is private between Willa and that guest. Guests never see each other's messages.

Guests can reply STOP at any time to stop getting texts from your event, and START to turn them back on. HELP gets them a short help message.

Using the web chat

Every event, including on the Free plan, has a web chat page. Guests open your guest link in any browser, then confirm who they are with the email or phone number from your guest list. Once they're in, they can ask Willa anything about the event, the same as by text.

Because guests confirm who they are, the web chat only works for people on your guest list. See Import your guest list.

Who can text your number

By default, anyone with your event's number can text Willa and get answers from the information that's visible to everyone. Guests on your list are recognized by their phone number, so they also get answers that include details for their guest groups.

If you'd rather only guests on your list can text Willa, go to Settings and set Who can text Willa? to Registered guests only. Anyone else who texts gets a short reply saying the event is only available to registered guests.

What guests get answers about

Willa answers from what you've added: your event info, the details you've typed in, your uploaded files, and any venue information. It uses only the information each guest is allowed to see.

If Willa doesn't know something, it says so rather than guessing. The question appears on your event's Overview, so you can add the answer and Willa can use it next time. On Signature, you can also text the answer back to the guests who asked.

Seeing conversations

Go to Messages > Conversations to see guests' text conversations with Willa. The Overview also shows what guests are asking most and whether Willa answered.

See it for yourself

Select Preview as guest at the top of any event page to open the guest page. To try the full experience, add yourself as a guest with your own phone number. On Essential and up, text your Willa number from your phone, too.