[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help:\u002Fhelp\u002Fguests\u002Fhow-guests-use-willa":3,"help-related:\u002Fhelp\u002Fguests\u002Fhow-guests-use-willa":169},{"id":4,"title":5,"body":6,"category":147,"description":148,"extension":149,"featured":150,"keywords":151,"meta":158,"navigation":150,"order":159,"path":160,"related":161,"seo":164,"sitemap":165,"stem":167,"updatedAt":166,"__hash__":168},"help\u002Fhelp\u002Fguests\u002Fhow-guests-use-willa.md","How guests use Willa",{"type":7,"value":8,"toc":137},"minimark",[9,13,20,25,28,34,37,40,56,60,63,72,76,83,98,102,105,112,116,126,130],[10,11,12],"p",{},"Guests text your event's Willa number, or open your event's web chat link, and ask a question in their own words. Willa replies with an answer based on what you've shared. There's no app to download and no account to create.",[14,15,17],"help-callout",{"type":16},"tip",[10,18,19],{},"Guests don't need an account or app to use Willa. Any phone that can send a text message works.",[21,22,24],"h2",{"id":23},"texting-willa","Texting Willa",[10,26,27],{},"On Essential and up, your event has a dedicated Willa number. Guests text it like they'd text a friend:",[29,30,31],"blockquote",{},[10,32,33],{},"What time should we get to the venue?",[10,35,36],{},"The first time someone texts, Willa sends a short welcome explaining that they can ask about the schedule, parking, hotels, dress code, and more. Then it answers their question.",[10,38,39],{},"Each conversation is private between Willa and that guest. Guests never see each other's messages.",[10,41,42,43,47,48,51,52,55],{},"Guests can reply ",[44,45,46],"strong",{},"STOP"," at any time to stop getting texts from your event, and ",[44,49,50],{},"START"," to turn them back on. ",[44,53,54],{},"HELP"," gets them a short help message.",[21,57,59],{"id":58},"using-the-web-chat","Using the web chat",[10,61,62],{},"Every event, including on the Free plan, has a web chat page. Guests open your guest link in any browser, then confirm who they are with the email or phone number from your guest list. Once they're in, they can ask Willa anything about the event, the same as by text.",[10,64,65,66,71],{},"Because guests confirm who they are, the web chat only works for people on your guest list. See ",[67,68,70],"a",{"href":69},"\u002Fhelp\u002Fguests\u002Fimport-guests","Import your guest list",".",[21,73,75],{"id":74},"who-can-text-your-number","Who can text your number",[10,77,78,79,71],{},"By default, anyone with your event's number can text Willa and get answers from the information that's visible to everyone. Guests on your list are recognized by their phone number, so they also get answers that include details for their ",[67,80,82],{"href":81},"\u002Fhelp\u002Fguests\u002Fguest-groups","guest groups",[10,84,85,86,89,90,93,94,97],{},"If you'd rather only guests on your list can text Willa, go to ",[44,87,88],{},"Settings"," and set ",[44,91,92],{},"Who can text Willa?"," to ",[44,95,96],{},"Registered guests only",". Anyone else who texts gets a short reply saying the event is only available to registered guests.",[21,99,101],{"id":100},"what-guests-get-answers-about","What guests get answers about",[10,103,104],{},"Willa answers from what you've added: your event info, the details you've typed in, your uploaded files, and any venue information. It uses only the information each guest is allowed to see.",[10,106,107,108,111],{},"If Willa doesn't know something, it says so rather than guessing. The question appears on your event's ",[44,109,110],{},"Overview",", so you can add the answer and Willa can use it next time. On Signature, you can also text the answer back to the guests who asked.",[21,113,115],{"id":114},"seeing-conversations","Seeing conversations",[10,117,118,119,122,123,125],{},"Go to ",[44,120,121],{},"Messages > Conversations"," to see guests' text conversations with Willa. The ",[44,124,110],{}," also shows what guests are asking most and whether Willa answered.",[21,127,129],{"id":128},"see-it-for-yourself","See it for yourself",[10,131,132,133,136],{},"Select ",[44,134,135],{},"Preview as guest"," at the top of any event page to open the guest page. To try the full experience, add yourself as a guest with your own phone number. On Essential and up, text your Willa number from your phone, too.",{"title":138,"searchDepth":139,"depth":139,"links":140},"",2,[141,142,143,144,145,146],{"id":23,"depth":139,"text":24},{"id":58,"depth":139,"text":59},{"id":74,"depth":139,"text":75},{"id":100,"depth":139,"text":101},{"id":114,"depth":139,"text":115},{"id":128,"depth":139,"text":129},"guests","Guests text your event's Willa number or open a web chat link to ask questions. No app or account needed. Here's what the experience looks like.","md",true,[152,153,154,155,156,157],"guest experience","how guests text","web chat","guest link","opt out","no app",{},3,"\u002Fhelp\u002Fguests\u002Fhow-guests-use-willa",[162,69,163],"\u002Fhelp\u002Fgetting-started\u002Fshare-your-willa-number","\u002Fhelp\u002Fgetting-started\u002Ftest-willa",{"title":5,"description":148},{"loc":160,"lastmod":166},"2026-09-30","help\u002Fguests\u002Fhow-guests-use-willa","gMJY5lwPP7AY1_ZNi6AJJ_9UjPdSOnOEbaUrYqtPqYM",[170,174,177],{"path":162,"title":171,"description":172,"order":173},"Where should I share my Willa number?","Share your Willa number wherever guests look for event details: your wedding website, invitations, welcome signs, hotel welcome bags, and a text announcement.",5,{"path":69,"title":70,"description":175,"order":176},"Import your guest list from a CSV or spreadsheet with names, phone numbers, emails, and groups, or add guests one at a time with Add guest.",1,{"path":163,"title":178,"description":179,"order":180},"Test Willa before sharing it","Ask Willa the questions your guests will ask before you share it. Use Test Willa and Preview as guest to check its answers and fill any gaps.",4]