[{"data":1,"prerenderedAt":521},["ShallowReactive",2],{"help-featured":3,"help-search-index":41},[4,10,16,21,26,31,35],{"path":5,"title":6,"description":7,"category":8,"order":9},"\u002Fhelp\u002Fannouncements\u002Fsend-an-announcement","Send an announcement","Text an update to all your guests from your Willa number. Send it now, schedule it for later, or save a draft. Included on Essential and up.","announcements",1,{"path":11,"title":12,"description":13,"category":14,"order":15},"\u002Fhelp\u002Fevent-information\u002Fwhat-information-should-i-add","What information should I add to Willa?","Add anything guests might ask about: schedule, venue, parking, transportation, dress code, accommodations, food, kids, registry, and more.","event-information",2,{"path":17,"title":18,"description":19,"category":20,"order":15},"\u002Fhelp\u002Fgetting-started\u002Fcreate-your-first-event","Create your first event","Create a Willa event in under a minute. Add a name, event type, and date, then start teaching Willa the details your guests will ask about.","getting-started",{"path":22,"title":23,"description":24,"category":20,"order":25},"\u002Fhelp\u002Fgetting-started\u002Fshare-your-willa-number","Where should I share my Willa number?","Share your Willa number wherever guests look for event details: your wedding website, invitations, welcome signs, hotel welcome bags, and a text announcement.",5,{"path":27,"title":28,"description":29,"category":20,"order":30},"\u002Fhelp\u002Fgetting-started\u002Ftest-willa","Test Willa before sharing it","Ask Willa the questions your guests will ask before you share it. Use Test Willa and Preview as guest to check its answers and fill any gaps.",4,{"path":32,"title":33,"description":34,"category":20,"order":9},"\u002Fhelp\u002Fgetting-started\u002Fwhat-is-willa","What is Willa?","Willa answers your guests' questions about your event. Guests text one number or open a web chat, and Willa answers from the details you share.",{"path":36,"title":37,"description":38,"category":39,"order":40},"\u002Fhelp\u002Fguests\u002Fhow-guests-use-willa","How guests use Willa","Guests text your event's Willa number or open a web chat link to ask questions. No app or account needed. Here's what the experience looks like.","guests",3,{"articles":42,"sections":184},[43,53,61,75,86,97,106,113,123,131,138,145,153,160,171],{"path":44,"title":45,"description":46,"category":8,"keywords":47},"\u002Fhelp\u002Fannouncements\u002Fannouncement-groups","Send announcements to specific groups","Send an announcement to only the guest groups who need it, like the wedding party or out-of-town guests. Group announcements are on Signature.",[48,49,50,51,52],"group announcement","targeted text","wedding party","guest groups","send to group",{"path":5,"title":6,"description":7,"category":8,"keywords":54},[55,56,57,58,59,60],"send announcement","text guests","schedule reminder","group text","mass text","update guests",{"path":62,"title":63,"description":64,"category":65,"keywords":66},"\u002Fhelp\u002Fbilling\u002Fplans-and-billing","Plans and billing","Willa is priced per event with no subscription. Compare Free, Essential, Signature, and Concierge, and learn how upgrading an event works.","billing",[67,68,69,65,70,71,72,73,74],"pricing","plans","upgrade","free plan","essential","signature","concierge plan","payment",{"path":76,"title":77,"description":78,"category":14,"keywords":79},"\u002Fhelp\u002Fevent-information\u002Fadding-event-information","Add your event information","Add the details Willa answers from. Fill in Event info, then type in details, upload files, or import your wedding website in Teach Willa.",[80,81,82,83,84,85],"add event information","event info","teach willa","add detail","knowledge","import wedding website",{"path":87,"title":88,"description":89,"category":14,"keywords":90},"\u002Fhelp\u002Fevent-information\u002Fuploading-documents","Upload event information and documents","Upload schedules, PDFs, documents, and images so Willa can answer from them. Supported formats, file size limits, and who can see each file.",[91,92,93,94,95,96],"upload files","upload documents","pdf","schedule","file formats","sources",{"path":11,"title":12,"description":13,"category":14,"keywords":98},[99,100,101,102,103,104,94,105],"what to add","parking","transportation","dress code","accommodations","hotel block","guest questions",{"path":17,"title":18,"description":19,"category":20,"keywords":107},[108,109,110,111,112],"create event","new event","set up willa","event basics","sign up",{"path":114,"title":115,"description":116,"category":20,"keywords":117},"\u002Fhelp\u002Fgetting-started\u002Fget-ready-for-guests","Get your event ready for guests","Follow six steps to get Willa ready, from adding event information and guests to testing Willa and sharing your number. Use readiness to find gaps.",[118,119,120,121,122],"get ready","setup checklist","readiness","launch event","before guests",{"path":22,"title":23,"description":24,"category":20,"keywords":124},[125,126,127,128,129,130],"share willa number","event phone number","guest link","wedding website","welcome sign","save the date",{"path":27,"title":28,"description":29,"category":20,"keywords":132},[133,134,135,136,137],"test willa","preview as guest","check answers","try willa","ask willa",{"path":32,"title":33,"description":34,"category":20,"keywords":139},[140,141,142,143,144],"what is willa","event guest questions","wedding guest questions","guest texting","how willa works",{"path":146,"title":147,"description":148,"category":39,"keywords":149},"\u002Fhelp\u002Fguests\u002Fguest-groups","Create and use guest groups","Use guest groups like Wedding party or Out-of-town guests to share details with the right people and send announcements to just those who need them.",[51,50,150,151,152],"private details","visibility","group members",{"path":36,"title":37,"description":38,"category":39,"keywords":154},[155,156,157,127,158,159],"guest experience","how guests text","web chat","opt out","no app",{"path":161,"title":162,"description":163,"category":39,"keywords":164},"\u002Fhelp\u002Fguests\u002Fimport-guests","Import your guest list","Import your guest list from a CSV or spreadsheet with names, phone numbers, emails, and groups, or add guests one at a time with Add guest.",[165,166,167,168,169,170],"import guests","guest list","csv","spreadsheet","add guest","phone numbers",{"path":172,"title":173,"description":174,"category":175,"keywords":176},"\u002Fhelp\u002Fplanners\u002Fmanaging-multiple-events","Manage multiple events as a planner","Run Willa for every wedding or event you plan from one account. Keep each event separate, add your clients as admins, and reuse venue details.","planners",[177,178,179,180,181,182,183],"planner","wedding planner","multiple events","event admins","co-admin","venues","team access",[185,187,191,195,199,203,205,209,212,216,220,224,228,232,234,238,242,246,250,254,258,260,264,268,272,276,280,282,286,290,294,298,302,306,308,312,316,320,324,328,330,334,338,342,346,348,352,356,360,364,366,370,374,378,382,384,388,392,396,400,402,406,410,414,418,422,424,428,432,436,440,444,448,451,453,457,461,465,469,473,477,479,483,487,491,495,499,501,505,509,513,517],{"id":44,"title":45,"content":186},"Send an announcement to only the guest groups who need it, like the wedding party or out-of-town guests. Group announcements are on Signature. To send an announcement to only some guests, choose Specific groups under Send to when you create it, then pick the groups. Sending to specific groups is available on Signature, where you can create guest groups.",{"id":188,"title":189,"content":190},"\u002Fhelp\u002Fannouncements\u002Fannouncement-groups#send-to-one-or-more-groups","Send to one or more groups","Make sure your groups are set up and have members. See Create and use guest groups.Go to Messages > Announcements and select New announcement.Write your Message.Under Send to, choose Specific groups.Pick one or more Groups.Check the number of guests who will receive it.Choose Send now, Schedule, or Save as draft under When, and finish. If a guest is in more than one of the groups you picked, they only get the message once. Group announcements count toward your included announcements the same way as announcements to everyone.",{"id":192,"title":193,"content":194},"\u002Fhelp\u002Fannouncements\u002Fannouncement-groups#when-to-use-a-group-announcement","When to use a group announcement","Use groups when a message only matters to some guests. Everyone else gets fewer texts, and the ones they do get are more likely to be read. Wedding party: \"Hair and makeup starts at 10 in the bridal suite.\"Out-of-town guests: \"The airport shuttle leaves terminal B every 30 minutes from noon.\"Rehearsal dinner guests: \"Dinner is at 7 at Rosa's on Main Street. Parking is behind the building.\"Family: \"Family photos are right after the ceremony, by the fountain.\" Pair a group announcement with a group-only detail in Knowledge > Teach Willa. When guests in that group reply with a question, Willa has the answer ready.",{"id":196,"title":197,"content":198},"\u002Fhelp\u002Fannouncements\u002Fannouncement-groups#who-receives-it","Who receives it","Only guests in the groups you picked who have a phone number on your guest list and haven't opted out of texts. Before sending, check the count in the announcement form, and add any missing phone numbers in Guests > All guests.",{"id":200,"title":201,"content":202},"\u002Fhelp\u002Fannouncements\u002Fannouncement-groups#on-free-or-essential","On Free or Essential","On Essential, announcements go to everyone. The Specific groups option shows as available on Signature. Free events don't include announcements. To upgrade, see Plans and billing.",{"id":5,"title":6,"content":204},"Text an update to all your guests from your Willa number. Send it now, schedule it for later, or save a draft. Included on Essential and up. An announcement is a text message sent to your guests from your event's Willa number. Go to Messages > Announcements, select New announcement, write your message, and choose when to send it. Announcements are included on Essential and up.",{"id":206,"title":207,"content":208},"\u002Fhelp\u002Fannouncements\u002Fsend-an-announcement#write-and-send-an-announcement","Write and send an announcement","Go to Messages > Announcements.Select New announcement.Write your Message. Keep it short and specific, like \"Shuttle leaves the hotel lobby at 3:15. See you there.\" Messages can be up to 300 characters, and a counter shows how many you've used.Under Send to, choose Everyone, or Specific groups on Signature.Check how many guests will receive it. Willa also shows how many guests have opted out of texts or are missing a phone number.Under When, choose Send now, Schedule, or Save as draft.Select the button to finish: Send now, Schedule, or Save draft. Because announcements come from your Willa number, guests can reply with a question and Willa answers it.",{"id":210,"title":197,"content":211},"\u002Fhelp\u002Fannouncements\u002Fsend-an-announcement#who-receives-it","Announcements go to guests on your list who have a phone number. Guests without a phone number, and guests who replied STOP, won't get it. To reach more people, add phone numbers in Guests > All guests. See Import your guest list.",{"id":213,"title":214,"content":215},"\u002Fhelp\u002Fannouncements\u002Fsend-an-announcement#schedule-for-later","Schedule for later","Choose Schedule to send at a set date and time. It's useful for reminders you can write ahead, like the morning-of weather or the last shuttle back. Scheduled announcements appear on the Scheduled tab. From there you can edit one, move it back to drafts, or delete it.",{"id":217,"title":218,"content":219},"\u002Fhelp\u002Fannouncements\u002Fsend-an-announcement#drafts","Drafts","Choose Save as draft to finish a message later. Drafts appear on the Drafts tab, where you can edit them or send them right away.",{"id":221,"title":222,"content":223},"\u002Fhelp\u002Fannouncements\u002Fsend-an-announcement#sent-announcements","Sent announcements","The Sent tab lists announcements you've sent, with delivery details.",{"id":225,"title":226,"content":227},"\u002Fhelp\u002Fannouncements\u002Fsend-an-announcement#how-many-you-can-send","How many you can send","Each plan includes a number of announcements per event: Free: not includedEssential: 3Signature: 10Concierge: unlimited An announcement counts once it's scheduled or sent, no matter how many guests receive it. Drafts don't count, and neither do announcements that fail to send. When you've used all of yours, you can upgrade the event for more. Save your announcements for what matters most: a welcome that introduces Willa, a day-before reminder, and any last-minute changes. Willa handles the rest when guests ask.",{"id":229,"title":230,"content":231},"\u002Fhelp\u002Fannouncements\u002Fsend-an-announcement#ideas-for-announcements","Ideas for announcements","Introduce Willa: \"Hi from Maya and Theo. Text this number anytime with questions about the weekend, like the schedule, parking, or hotels.\"Day-before reminder: arrival time, parking, and what to wearDay-of updates: shuttle times, weather, a change of roomAfter the event: a thank-you, or where to find photos Before sending a change of plans, update the detail in Knowledge > Teach Willa too, so Willa gives guests the same answer if they ask.",{"id":62,"title":63,"content":233},"Willa is priced per event with no subscription. Compare Free, Essential, Signature, and Concierge, and learn how upgrading an event works. Willa is priced per event, and you pay once. There's no subscription. Every event starts on the Free plan, and you can upgrade it whenever you need guest texting, more guests, or more announcements.",{"id":235,"title":236,"content":237},"\u002Fhelp\u002Fbilling\u002Fplans-and-billing#plans-at-a-glance","Plans at a glance","FreeEssentialSignatureConciergePrice per event$0$59$149CustomGuestsUp to 25Up to 50Up to 250UnlimitedWeb guest chatYesYesYesYesGuest texting and a dedicated numberNoYesYesYesText announcements includedNone310UnlimitedGuest groupsNoNoYesYes Free is a good way to try Willa, or for small gatherings. Guests use the web chat. Texting isn't included. Essential adds guest texting and a dedicated Willa number for your event. You can also import details from your wedding website. Signature is built for weddings, destination weekends, and larger events. It adds guest groups, so you can share details with specific guests and send announcements to just the groups who need them. Willa also collects guests' unanswered questions and drafts suggested answers for you to review. Concierge is for planners, venues, and organizations managing multiple events, with team access and unlimited guests and announcements. Pricing is tailored, so contact us to set it up.",{"id":239,"title":240,"content":241},"\u002Fhelp\u002Fbilling\u002Fplans-and-billing#upgrade-an-event","Upgrade an event","Open the event and select Upgrade at the top of the page.Choose Essential or Signature.Pay securely through Stripe. Your plan updates within a moment of payment. If you upgrade to texting, Willa reserves and connects your event's dedicated number, which appears on the upgrade page and at the top of your event pages once it's ready. If you're already on Essential and move to Signature, you only pay the difference. Each plan applies to one event. If you're hosting more than one event, like a wedding and a separate engagement party, each one has its own plan.",{"id":243,"title":244,"content":245},"\u002Fhelp\u002Fbilling\u002Fplans-and-billing#who-can-pay","Who can pay","The event owner upgrades the event. Event admins can help manage the event, but can't change its plan.",{"id":247,"title":248,"content":249},"\u002Fhelp\u002Fbilling\u002Fplans-and-billing#what-happens-when-you-hit-a-limit","What happens when you hit a limit","Willa lets you know when an event reaches its plan's guest or announcement limit, and offers an upgrade. Your existing guests, information, and announcements aren't affected.",{"id":251,"title":252,"content":253},"\u002Fhelp\u002Fbilling\u002Fplans-and-billing#planners","Planners","If you manage many events a year, ask about planner pricing from the planners page, or contact us about Concierge. See Manage multiple events as a planner.",{"id":255,"title":256,"content":257},"\u002Fhelp\u002Fbilling\u002Fplans-and-billing#account-questions","Account questions","Your name and sign-in email are on your Account settings page. To delete your account, request it from the same page. Willa emails you a confirmation link, and nothing is removed until you use it. Deleting your account permanently removes the events you own on your own. If you share an organization with others, contact support first so ownership can be transferred safely.",{"id":76,"title":77,"content":259},"Add the details Willa answers from. Fill in Event info, then type in details, upload files, or import your wedding website in Teach Willa. Willa answers from two places: the basics in Event info, and everything you add in Knowledge > Teach Willa. Start with the basics, then add the details guests will ask about.",{"id":261,"title":262,"content":263},"\u002Fhelp\u002Fevent-information\u002Fadding-event-information#fill-in-event-info","Fill in Event info","Open Event info in your event's sidebar. It shows the core details Willa uses to understand your event, in four sections. Select Edit next to a section to change it: Event: the event name, the event type, and the Couple (for weddings) or Hosted byDate & time: the date (or, for an event that spans multiple days, the start and end dates), optional start and end times, and the TimezoneLocation: pick your venue or enter a custom location, so Willa can tell guests where to go. If Willa already knows guest details about your venue, you'll see how many, with a link to them in Knowledge.About: a short description that Willa uses when answering guest questions. Select Add description if you haven't written one yet. Each section saves on its own when you select Save changes.",{"id":265,"title":266,"content":267},"\u002Fhelp\u002Fevent-information\u002Fadding-event-information#teach-willa-the-details","Teach Willa the details","Everything else goes in Knowledge > Teach Willa. There are three ways to add information, and you can mix them: Add detail. Type anything Willa should know: a note, an instruction, an FAQ, a schedule detail, parking info. Plain notes work well. You don't need to write them as questions and answers. For example: Guests can park in the west lot near the main entrance. Each household may bring up to two cars. Dinner is served in the garden pavilion after the ceremony. You can add an optional Title and Topic to keep things organized, and choose who the detail is Visible to. Then select Save detail. Upload files. Add schedules, PDFs, documents, and images. Willa reads each file and answers from it. See Upload event information and documents. Import website. Bring in details from a wedding website on Zola, The Knot, or Joy. Paste your website link, and Willa reads the site. You review the details it found on the Knowledge page before they're used. Website import is available on Essential and up.",{"id":269,"title":270,"content":271},"\u002Fhelp\u002Fevent-information\u002Fadding-event-information#see-what-willa-knows","See what Willa knows","The Teach Willa page organizes everything into tabs: Topics: what Willa has learned, grouped into topics like Schedule, Parking, or Dress codeDetails: the details you've typed inSources: the files and websites you've added If two details don't match, like two different ceremony times, Willa flags them under Some details do not match so you can fix the right one. On Signature, you'll also see Unanswered questions and Suggestions: questions guests asked that Willa couldn't answer, and entries Willa drafted from them for you to review. After adding something, ask Willa about it in Test Willa. It's the quickest way to confirm Willa understood it the way you meant.",{"id":273,"title":274,"content":275},"\u002Fhelp\u002Fevent-information\u002Fadding-event-information#venue-details","Venue details","If you picked a venue that other Willa events use, Willa may already know some guest details about it, like parking or accessibility. Those appear in Knowledge and count toward readiness. Anything you add for your own event takes priority over venue information.",{"id":277,"title":278,"content":279},"\u002Fhelp\u002Fevent-information\u002Fadding-event-information#keep-it-current","Keep it current","When plans change, edit the detail or replace the file, and Willa uses the new information from then on. Remove anything that's no longer true, so Willa doesn't give guests outdated answers.",{"id":87,"title":88,"content":281},"Upload schedules, PDFs, documents, and images so Willa can answer from them. Supported formats, file size limits, and who can see each file. You can upload the documents you already have, like a weekend schedule, a hotel block PDF, or a welcome letter, and Willa reads them and answers from them. Go to Knowledge > Teach Willa and select Upload files.",{"id":283,"title":284,"content":285},"\u002Fhelp\u002Fevent-information\u002Fuploading-documents#upload-a-file","Upload a file","In Knowledge > Teach Willa, select Upload files.Drop your files in, or click to choose them. You can add several at once.Check the file names. You can rename a file before uploading, which helps you find it later.Under Visible to, choose who Willa can share the file with. Leave Visible to everyone on for most files.Select Upload. Willa reads each file and organizes what it learns into topics. This usually takes 10 to 30 seconds per file, and longer for large documents. You can keep working while it reads.",{"id":287,"title":288,"content":289},"\u002Fhelp\u002Fevent-information\u002Fuploading-documents#supported-files","Supported files","You can upload PDF, DOCX, TXT, MD, HTML, PNG, JPG, WebP, and GIF files, up to 25 MB each. Images work, so a photo of a printed schedule or a screenshot of your hotel block details is fine. Willa reads the text in them. For best results, make sure the text is sharp and easy to read.",{"id":291,"title":292,"content":293},"\u002Fhelp\u002Fevent-information\u002Fuploading-documents#what-makes-a-good-document","What makes a good document","Text you'd share with guests. Schedules, travel and hotel info, FAQs, welcome letters, and maps with written directions work well.Current information. If a document is out of date, remove it or upload the new version, so Willa doesn't find two different answers.Clear labels. \"Shuttle leaves the Hilton at 3:15pm\" is easier for Willa to use than a time in an unlabeled table cell. Vendor contracts, budgets, and private planning notes aren't useful to guests. Leave them out, or keep them admins only. Willa can share anything in a file that's visible to guests. Before uploading, check that it doesn't include details you'd rather keep private, like phone numbers, costs, or notes meant for your planner.",{"id":295,"title":296,"content":297},"\u002Fhelp\u002Fevent-information\u002Fuploading-documents#who-can-see-a-file","Who can see a file","Each file has its own visibility: Everyone: Willa can use it to answer any guest.Specific groups: Willa only uses it for guests in those groups. Guest groups are available on Signature. See Create and use guest groups.Admins only: if a file isn't visible to everyone or any group, only you and your event admins can get answers from it. To change a file's visibility later, open the Sources tab and select the edit button next to the file.",{"id":299,"title":300,"content":301},"\u002Fhelp\u002Fevent-information\u002Fuploading-documents#check-on-your-files","Check on your files","The Sources tab lists every file and website you've added, with its status: Waiting in line, Reading, Learning it, Organizing topics, then Ready. If a file shows Failed, try reprocessing it, or upload it again. If it still doesn't work, the file may be password-protected or unreadable. Try saving it as a PDF, or type the important details in with Add detail instead. To remove a file, select the delete button next to it on the Sources tab. Willa stops using it right away.",{"id":303,"title":304,"content":305},"\u002Fhelp\u002Fevent-information\u002Fuploading-documents#prefer-to-type-it-in","Prefer to type it in?","Short, specific details often work best typed directly. Select Add detail in Teach Willa and write it the way you'd text a friend. See Add your event information.",{"id":11,"title":12,"content":307},"Add anything guests might ask about: schedule, venue, parking, transportation, dress code, accommodations, food, kids, registry, and more. Add anything your guests might reasonably ask about. If you'd answer it in a text from a guest, Willa should know it. Start with the topics below, which cover most of what guests ask.",{"id":309,"title":310,"content":311},"\u002Fhelp\u002Fevent-information\u002Fwhat-information-should-i-add#the-essentials","The essentials","Schedule. Start times for each part of the event, and when guests should arrive. For multi-day events, include every day: welcome drinks, rehearsal dinner, ceremony, reception, farewell brunch. Venue and directions. The name and address of each location, how to get there, and where to go once guests arrive. Mention which entrance to use if it isn't obvious. Parking. Where to park, whether it's free or paid, whether there's valet, and any limits. Parking is one of the most common questions guests ask. Transportation. Shuttles and their pickup times and locations, rideshare tips, and the last shuttle back. If you're not providing transport, say so. Dress code. The dress code and what it means in practice. Include anything guests should plan for, like grass, sand, stairs, or an outdoor ceremony in the evening chill. Accommodations. Hotel blocks, booking links or codes, the deadline to book, and how far each hotel is from the venue.",{"id":313,"title":314,"content":315},"\u002Fhelp\u002Fevent-information\u002Fwhat-information-should-i-add#often-asked","Often asked","Food and drinks: the menu, dietary options, and whether there's an open barChildren: whether kids are welcome, and any childcare arrangementsPlus-ones: who's invited with a guestRegistry and gifts: where you're registered, and whether to bring gifts to the eventTravel: which airport to fly into, and how far it isWeather: what to expect, and the backup plan for rainAccessibility: step-free access, seating, and anything else guests with mobility needs should knowPhotos: whether the ceremony is unplugged, and where photos will be sharedActivities: things to do nearby for guests staying the weekend",{"id":317,"title":318,"content":319},"\u002Fhelp\u002Fevent-information\u002Fwhat-information-should-i-add#who-to-contact","Who to contact","Tell Willa who guests should reach out to for things it can't help with, like a day-of coordinator for emergencies. Readiness on your event's Overview shows which of the common topics for your type of event are still missing. It's a quick way to spot gaps.",{"id":321,"title":322,"content":323},"\u002Fhelp\u002Fevent-information\u002Fwhat-information-should-i-add#keep-some-details-private","Keep some details private","Not everything is for every guest. On Signature, you can limit a detail or file to specific guest groups, like rehearsal dinner timing for the wedding party. Willa only shares it with guests in those groups. Anything not visible to everyone or to a group is only used by you and your event admins.",{"id":325,"title":326,"content":327},"\u002Fhelp\u002Fevent-information\u002Fwhat-information-should-i-add#tips-for-writing-details","Tips for writing details","Write like you'd text a friend. \"Park in the west lot, it's free\" works better than a formal notice.Be specific. Include times, addresses, and names.Say what's not happening, too. \"There's no shuttle, but rideshares are easy to get\" saves a lot of questions.Keep one version of the truth. If a time changes, update it everywhere so Willa doesn't find two answers. Once you've added the essentials, test Willa with the questions your guests are likely to ask.",{"id":17,"title":18,"content":329},"Create a Willa event in under a minute. Add a name, event type, and date, then start teaching Willa the details your guests will ask about. Creating an event takes less than a minute. You only need a name, an event type, and a date. Everything else can be added or changed later. Create an event",{"id":331,"title":332,"content":333},"\u002Fhelp\u002Fgetting-started\u002Fcreate-your-first-event#add-the-event-basics","Add the event basics","Go to the start page, or select Create new event on Your events if you already have an account.Enter an Event name. Guests will see this, so use something they'll recognize, like \"Maya & Theo's wedding weekend\".Choose an Event type: Wedding, Party, Corporate, Birthday, Anniversary, or Other. Willa uses this to suggest the topics guests usually ask about.Pick Single day or Multiple days, then set the date or date range.Check the Timezone. Willa uses it for scheduled reminders and event timing.Select Create event. If you're not signed in yet, you'll select Continue instead and create an account first. Your event details are saved, so you won't need to enter them again.",{"id":335,"title":336,"content":337},"\u002Fhelp\u002Fgetting-started\u002Fcreate-your-first-event#teach-willa-something-right-away","Teach Willa something right away","After you create the event, Willa asks you to add one thing so it can start learning. You can: Add detail: type anything Willa should know, like parking notes or the schedule.Import website: bring in details from a wedding website on Zola, The Knot, or Joy. This is available on Essential and up.Upload files: add schedules, PDFs, documents, or images. Willa reads what you share, usually in 10 to 30 seconds, and shows you the topics it picked out. You can ask it a sample question to see how it answers. If you'd rather explore first, select Skip for now to go straight to your event.",{"id":339,"title":340,"content":341},"\u002Fhelp\u002Fgetting-started\u002Fcreate-your-first-event#find-your-way-around","Find your way around","Each event has its own dashboard with these sections in the sidebar: Overview: how ready Willa is, and the questions guests are askingEvent info: name, hosts, description, location, and datesGuests: All guests and GroupsMessages: Announcements and ConversationsKnowledge: Teach Willa and Test WillaSettings: guest access, texting, and event admins",{"id":343,"title":344,"content":345},"\u002Fhelp\u002Fgetting-started\u002Fcreate-your-first-event#next-steps","Next steps","Your new event starts on the Free plan, which includes the web guest chat for up to 25 guests. Upgrade when you want guest texting and a dedicated number. See Plans and billing. Then work through Get your event ready for guests.",{"id":114,"title":115,"content":347},"Follow six steps to get Willa ready, from adding event information and guests to testing Willa and sharing your number. Use readiness to find gaps. Your event is ready for guests once Willa can answer the questions they'll ask, your guest list is in, and you've shared your Willa number or link. The Get Willa ready for your guests checklist on your event's Overview walks you through it in six steps.",{"id":349,"title":350,"content":351},"\u002Fhelp\u002Fgetting-started\u002Fget-ready-for-guests#the-six-steps","The six steps","Create your event. Done as soon as your event exists. See Create your first event.Add event information. In Event info, add where it's happening so Willa can point guests in the right direction. While you're there, check the other basics: the hosts (or the couple, for a wedding), your dates and times, and a short description.Add information Willa can answer from. In Knowledge > Teach Willa, add details, upload documents, or import your wedding website. This is where Willa learns about the schedule, parking, dress code, hotels, and anything else guests might ask. See What information should I add to Willa?Add your guests. In Guests > All guests, add your guest list so you can send announcements and see who's asking. See Import your guest list.Test Willa. In Knowledge > Test Willa, ask a few questions your guests would ask and check the answers. See Test Willa before sharing it.Share your Willa number. Put it on your wedding website, invitations, and welcome signs. On the Free plan, this step is Share your guest page instead: use Share link at the top of the page to send guests your Willa page. See Where should I share my Willa number? Each step has a button that takes you to the right page. Steps check themselves off as you go, except sharing: Willa can't see where you've shared your number, so select Mark as done once you have. The checklist goes away once every step is done. To hide it sooner, select Dismiss checklist.",{"id":353,"title":354,"content":355},"\u002Fhelp\u002Fgetting-started\u002Fget-ready-for-guests#check-readiness","Check readiness","The Overview also shows how ready Willa is, as a percentage, and lists the topics it still needs. Select Continue setup (or Fill the gaps) to open the readiness page. Readiness compares what Willa knows with the topics guests usually ask about for your type of event. For a wedding, that's the schedule, venue, parking, dress code, hotels and stays, transportation, registry, and children. Other event types have their own lists. The readiness page has two lists: Still needed: topics Willa can't answer yet, each shown with the way a guest would ask it. Select Add next to any topic to type in the answer right there.Covered: topics Willa already has an answer for. If you picked a venue that already has guest details in Willa, some topics may be covered by the venue before you add anything. You don't need to reach 100% before sharing. Cover the topics your guests are most likely to ask about first, then keep adding as questions come in.",{"id":357,"title":358,"content":359},"\u002Fhelp\u002Fgetting-started\u002Fget-ready-for-guests#launch-to-guests","Launch to guests","When you're happy with what Willa knows, select Launch to guests on the readiness page. Your event is marked live. From there, share your guest link or send an announcement to let guests know Willa is ready. If guests start asking before you launch, the event is marked live automatically.",{"id":361,"title":362,"content":363},"\u002Fhelp\u002Fgetting-started\u002Fget-ready-for-guests#keep-it-up-to-date","Keep it up to date","Plans change. When something moves, like a new shuttle time or a backup location for rain, update it in Knowledge and Willa starts using the new answer. On Essential and up, you can also send an announcement so guests hear about it without having to ask.",{"id":22,"title":23,"content":365},"Share your Willa number wherever guests look for event details: your wedding website, invitations, welcome signs, hotel welcome bags, and a text announcement. Share your Willa number anywhere guests already look for event details. The best places are your wedding website, your invitations, a welcome sign at the venue, and hotel welcome bags. Most hosts use several, so guests always have it nearby when a question comes up.",{"id":367,"title":368,"content":369},"\u002Fhelp\u002Fgetting-started\u002Fshare-your-willa-number#find-your-number-and-link","Find your number and link","On Essential and up, your event gets a dedicated Willa number. You'll find it at the top of your event pages and on the Overview, where you can select it to copy. It's also listed in Settings under Event text number. Every event also has a guest link to the web chat. Select Share link at the top of any event page to share or copy it. On the Free plan, guests use the web chat only, so share your guest link in the places below.",{"id":371,"title":372,"content":373},"\u002Fhelp\u002Fgetting-started\u002Fshare-your-willa-number#where-to-share-it","Where to share it","Your wedding website. Add a line to your FAQ or travel page, like \"Questions about the weekend? Text Willa at (555) 123-4567.\" Guests check the website when planning, so this catches the early questions about hotels and travel. Save-the-dates and invitations. Print the number on an insert or the details card. It's the one place you know every guest will see. Welcome signs. A sign at the entrance or reception covers day-of questions, like where the restroom is, when dinner starts, or where the shuttle picks up. Hotel welcome bags. Add a small card with the number. Out-of-town guests have the most questions about schedule, transportation, and parking. A text announcement. Once your guest list is in, send an announcement introducing Willa. Because it comes from your Willa number, guests can reply with a question right away and save the number for later. Programs, menus, and table cards. Useful for multi-day events where plans change between days.",{"id":375,"title":376,"content":377},"\u002Fhelp\u002Fgetting-started\u002Fshare-your-willa-number#what-to-say","What to say","Keep it short and tell guests what they can ask. For example: Have a question about the weekend? Text Willa at (555) 123-4567 for the schedule, parking, hotels, dress code, and more. Guests are most likely to ask about parking and the schedule, so mentioning those helps them know what Willa is for. Share Willa once you've tested it. First impressions matter, and guests are more likely to keep using Willa if their first question gets a good answer.",{"id":379,"title":380,"content":381},"\u002Fhelp\u002Fgetting-started\u002Fshare-your-willa-number#who-can-text-the-number","Who can text the number","By default, anyone with your event's number can ask questions, and details you've limited to guest groups stay with recognized guests. If you'd rather only guests on your list get answers, change Who can text Willa? in Settings to Registered guests only. Guests are recognized by the phone number on your guest list. The web chat asks guests to confirm who they are with the email or phone number on your guest list. See How guests use Willa.",{"id":27,"title":28,"content":383},"Ask Willa the questions your guests will ask before you share it. Use Test Willa and Preview as guest to check its answers and fill any gaps. Before you share your Willa number, ask Willa the questions your guests are likely to ask. Go to Knowledge > Test Willa in your event's sidebar and type a question, just as a guest would.",{"id":385,"title":386,"content":387},"\u002Fhelp\u002Fgetting-started\u002Ftest-willa#ask-like-a-guest","Ask like a guest","Guests won't phrase things the way your documents do, so test the casual versions: \"What time should I get there?\"\"Where do I park?\"\"Is there a shuttle from the hotel?\"\"Can I bring my kids?\"\"What should I wear?\"\"Where's the after-party?\" Test Willa also suggests questions to try, based on what it has learned so far. Each answer shows the sources Willa used, so you can see where it found the information.",{"id":389,"title":390,"content":391},"\u002Fhelp\u002Fgetting-started\u002Ftest-willa#fix-whats-missing-or-wrong","Fix what's missing or wrong","If Willa can't answer something, or gets it wrong, the fix is almost always to add or correct the information: Go to Knowledge > Teach Willa.Select Add detail and type the answer in plain language. You don't need to write it as a question and answer.Ask Willa again in Test Willa to confirm. If an answer comes from an outdated file, update or remove that file so Willa stops using it. If Willa finds details that contradict each other, the Knowledge page flags them for review.",{"id":393,"title":394,"content":395},"\u002Fhelp\u002Fgetting-started\u002Ftest-willa#what-test-willa-can-see","What Test Willa can see","Test Willa answers as a host. It can use everything you've added, including details you've limited to specific guest groups. When a detail only applies to one group, Willa may mention that. A guest only gets answers from information that's visible to them. To see your event the way guests do, select Preview as guest at the top of any event page. It opens your event's guest page. Guests on the web chat confirm who they are with the email or phone number on your guest list. To try the full guest experience yourself, add yourself as a guest with your phone number.",{"id":397,"title":398,"content":399},"\u002Fhelp\u002Fgetting-started\u002Ftest-willa#when-youre-done-testing","When you're done testing","Once Willa handles your guests' most likely questions, you're ready to share it. See Where should I share my Willa number? Keep testing after launch, too. The Overview shows the questions guests are asking and whether Willa answered them, which is a good guide to what to add next.",{"id":32,"title":33,"content":401},"Willa answers your guests' questions about your event. Guests text one number or open a web chat, and Willa answers from the details you share. Willa answers your guests' questions about your wedding or event, so you don't have to. Guests text your event's Willa number, or open a private web chat, and ask what they'd normally ask you: what time the ceremony starts, where to park, which hotel has the room block, what to wear. Willa replies using the details you've shared about your event.",{"id":403,"title":404,"content":405},"\u002Fhelp\u002Fgetting-started\u002Fwhat-is-willa#how-it-works","How it works","You create an event. Give it a name, type, and date.You teach Willa about it. Type in details, upload documents like schedules and PDFs, or import your wedding website.You test it. Ask Willa the questions your guests will ask and fill in anything it doesn't know yet.You share it. Put your Willa number or guest link on your wedding website, invitations, or welcome signs. From there, guests ask Willa instead of texting you, your family, or your planner.",{"id":407,"title":408,"content":409},"\u002Fhelp\u002Fgetting-started\u002Fwhat-is-willa#what-guests-can-ask","What guests can ask","Anything you've told Willa about. The most common questions are about: The schedule and start timesThe venue and how to get thereParking and transportationHotels and accommodationsDress codeFood and drinksRegistry, kids, and plus-ones If a guest asks something Willa doesn't have an answer for, it won't make something up. The question shows up on your event so you can add the answer, and Willa uses it from then on. Guests don't need an account or an app. They text a number from any phone, or open a link in their browser.",{"id":411,"title":412,"content":413},"\u002Fhelp\u002Fgetting-started\u002Fwhat-is-willa#texting-and-web-chat","Texting and web chat","Every event includes a web chat page guests can open from a link. Paid plans also give your event a dedicated phone number guests can text. Both reach the same answers. See How guests use Willa for what the experience looks like on their side.",{"id":415,"title":416,"content":417},"\u002Fhelp\u002Fgetting-started\u002Fwhat-is-willa#you-stay-in-control","You stay in control","Willa only answers from what you share. You decide what goes in, and you can keep some details limited to specific guest groups, like the wedding party or out-of-town guests. You can also send text announcements to everyone or just certain groups when plans change.",{"id":419,"title":420,"content":421},"\u002Fhelp\u002Fgetting-started\u002Fwhat-is-willa#who-uses-willa","Who uses Willa","Couples planning their own wedding, hosts of parties and milestone events, and wedding and event planners who run Willa for each of their clients. Willa works for single-day events and multi-day weekends. Create an event",{"id":146,"title":147,"content":423},"Use guest groups like Wedding party or Out-of-town guests to share details with the right people and send announcements to just those who need them. Guest groups let you share some details only with certain guests, and send announcements to just the people who need them. For example, a Wedding party group can get rehearsal timing that other guests don't see. Guest groups are available on Signature.",{"id":425,"title":426,"content":427},"\u002Fhelp\u002Fguests\u002Fguest-groups#create-a-group","Create a group","Go to Guests > Groups.Select Add group.Enter a Name, like \"Wedding party\", \"Family\", or \"Out-of-town guests\".Add an optional Description to remind yourself who belongs in it.Select Add group. Willa never creates groups for you. You decide which groups make sense for your event.",{"id":429,"title":430,"content":431},"\u002Fhelp\u002Fguests\u002Fguest-groups#add-guests-to-a-group","Add guests to a group","There are three ways: From the group: on Groups, select Manage members next to a group. Search for guests and select them, then select Done.From a guest: when you add or edit a guest, choose their Groups.When importing: include a Group column in your CSV. See Import your guest list. A guest can be in more than one group.",{"id":433,"title":434,"content":435},"\u002Fhelp\u002Fguests\u002Fguest-groups#share-details-with-a-group","Share details with a group","When you add a detail or upload a file in Knowledge > Teach Willa, choose who it's Visible to: Everyone: Willa can share it with any guest.Specific groups: Willa only shares it with guests in those groups. Willa recognizes guests by the email or phone number on your guest list, so group-only details only reach guests it recognizes. Someone texting from a number that isn't on your list only gets answers from information visible to everyone. Use groups for details that would confuse or overwhelm everyone else, like vendor arrival times for family helpers, or a separate shuttle for the hotel block.",{"id":437,"title":438,"content":439},"\u002Fhelp\u002Fguests\u002Fguest-groups#send-announcements-to-a-group","Send announcements to a group","When you create an announcement, choose Specific groups under Send to, and pick one or more groups. Guests in more than one selected group only get the message once. See Send announcements to specific groups.",{"id":441,"title":442,"content":443},"\u002Fhelp\u002Fguests\u002Fguest-groups#ideas-for-groups","Ideas for groups","Wedding party: rehearsal times, getting-ready location, photo scheduleFamily: family photo timing, where to sitOut-of-town guests: hotel block, airport shuttle, welcome eventRehearsal dinner guests: the dinner's time and locationVendors or helpers: load-in times and day-of contacts",{"id":445,"title":446,"content":447},"\u002Fhelp\u002Fguests\u002Fguest-groups#edit-or-delete-a-group","Edit or delete a group","On Groups, select the edit button to rename a group or change its description, or the delete button to remove it. Deleting a group doesn't delete its guests. If you delete a group that a detail or file was limited to, check that detail's visibility in Knowledge so it still reaches the right people.",{"id":449,"title":201,"content":450},"\u002Fhelp\u002Fguests\u002Fguest-groups#on-free-or-essential","Groups are included with Signature. On other plans, the Groups page shows an Upgrade to Signature option. Everything you add is shared with all guests unless you keep it admins only. See Plans and billing.",{"id":36,"title":37,"content":452},"Guests text your event's Willa number or open a web chat link to ask questions. No app or account needed. Here's what the experience looks like. Guests text your event's Willa number, or open your event's web chat link, and ask a question in their own words. Willa replies with an answer based on what you've shared. There's no app to download and no account to create. Guests don't need an account or app to use Willa. Any phone that can send a text message works.",{"id":454,"title":455,"content":456},"\u002Fhelp\u002Fguests\u002Fhow-guests-use-willa#texting-willa","Texting Willa","On Essential and up, your event has a dedicated Willa number. Guests text it like they'd text a friend: What time should we get to the venue? The first time someone texts, Willa sends a short welcome explaining that they can ask about the schedule, parking, hotels, dress code, and more. Then it answers their question. Each conversation is private between Willa and that guest. Guests never see each other's messages. Guests can reply STOP at any time to stop getting texts from your event, and START to turn them back on. HELP gets them a short help message.",{"id":458,"title":459,"content":460},"\u002Fhelp\u002Fguests\u002Fhow-guests-use-willa#using-the-web-chat","Using the web chat","Every event, including on the Free plan, has a web chat page. Guests open your guest link in any browser, then confirm who they are with the email or phone number from your guest list. Once they're in, they can ask Willa anything about the event, the same as by text. Because guests confirm who they are, the web chat only works for people on your guest list. See Import your guest list.",{"id":462,"title":463,"content":464},"\u002Fhelp\u002Fguests\u002Fhow-guests-use-willa#who-can-text-your-number","Who can text your number","By default, anyone with your event's number can text Willa and get answers from the information that's visible to everyone. Guests on your list are recognized by their phone number, so they also get answers that include details for their guest groups. If you'd rather only guests on your list can text Willa, go to Settings and set Who can text Willa? to Registered guests only. Anyone else who texts gets a short reply saying the event is only available to registered guests.",{"id":466,"title":467,"content":468},"\u002Fhelp\u002Fguests\u002Fhow-guests-use-willa#what-guests-get-answers-about","What guests get answers about","Willa answers from what you've added: your event info, the details you've typed in, your uploaded files, and any venue information. It uses only the information each guest is allowed to see. If Willa doesn't know something, it says so rather than guessing. The question appears on your event's Overview, so you can add the answer and Willa can use it next time. On Signature, you can also text the answer back to the guests who asked.",{"id":470,"title":471,"content":472},"\u002Fhelp\u002Fguests\u002Fhow-guests-use-willa#seeing-conversations","Seeing conversations","Go to Messages > Conversations to see guests' text conversations with Willa. The Overview also shows what guests are asking most and whether Willa answered.",{"id":474,"title":475,"content":476},"\u002Fhelp\u002Fguests\u002Fhow-guests-use-willa#see-it-for-yourself","See it for yourself","Select Preview as guest at the top of any event page to open the guest page. To try the full experience, add yourself as a guest with your own phone number. On Essential and up, text your Willa number from your phone, too.",{"id":161,"title":162,"content":478},"Import your guest list from a CSV or spreadsheet with names, phone numbers, emails, and groups, or add guests one at a time with Add guest. You can import your whole guest list at once from a CSV file, or add guests one at a time. Both live in Guests > All guests.",{"id":480,"title":481,"content":482},"\u002Fhelp\u002Fguests\u002Fimport-guests#why-add-your-guests","Why add your guests","Your guest list is how Willa recognizes the people you're hosting. It lets guests: Open the web chat, by confirming the email or phone number on your listGet answers that include details you've limited to their guest groupsReceive your text announcements A guest needs a phone number on your list to receive announcements, or to text Willa if you've set texting to registered guests only.",{"id":484,"title":485,"content":486},"\u002Fhelp\u002Fguests\u002Fimport-guests#prepare-your-file","Prepare your file","Most guest list tools and spreadsheets can export a CSV file. In Google Sheets, choose File > Download > Comma-separated values. In Excel or Numbers, export or save as CSV. Use one row per guest, with a header row. Willa looks for these columns: ColumnRequiredExampleNameYesMaya PatelPhoneRecommended(555) 123-4567EmailOptionalmaya@example.comGroupOptionalWedding party A few tips: Phone numbers can be in any common format. Include the country code for international numbers.Groups are only used on Signature, where you can create guest groups. Put each guest's group in the Group column.Extra columns, like meal choice or table number, can stay in the file. Willa ignores columns it doesn't use.Couples and families: add a row for each person who should be able to text Willa or receive announcements.",{"id":488,"title":489,"content":490},"\u002Fhelp\u002Fguests\u002Fimport-guests#import-the-file","Import the file","Go to Guests > All guests.Choose the import option and select your CSV file.Review the preview. Check that names, phone numbers, and groups landed in the right columns, and fix any rows Willa flags, like a phone number it can't read.Confirm the import. Your guests appear in the list, ready for announcements and group visibility. Your plan sets how many guests an event can have: up to 25 on Free, 50 on Essential, and 250 on Signature. If your list is larger, upgrade the event before importing.",{"id":492,"title":493,"content":494},"\u002Fhelp\u002Fguests\u002Fimport-guests#add-guests-one-at-a-time","Add guests one at a time","For a few guests, or anyone added after the import: Go to Guests > All guests and select Add guest.Enter their Name.Add their Phone. It's optional, but it's needed for them to text Willa or receive announcements.On Signature, choose their Groups.Add any Notes for yourself. Guests never see these.Select Add guest.",{"id":496,"title":497,"content":498},"\u002Fhelp\u002Fguests\u002Fimport-guests#keep-your-list-tidy","Keep your list tidy","Use the search box to find a guest by name, email, or phone. Select the edit button to update a guest's details, or the remove button to take them off the list. Guests without a phone number are marked in the list, so you can see at a glance who won't get announcements.",{"id":172,"title":173,"content":500},"Run Willa for every wedding or event you plan from one account. Keep each event separate, add your clients as admins, and reuse venue details. You can run Willa for every wedding or event you plan from one account. Each event is kept separate, with its own information, guest list, and Willa number, and you switch between them from Your events. Open your events",{"id":502,"title":503,"content":504},"\u002Fhelp\u002Fplanners\u002Fmanaging-multiple-events#create-an-event-for-each-client","Create an event for each client","On Your events, select Create new event for each wedding or event. Every event has its own: Event info, knowledge, and documentsGuest list and groupsWilla number and guest linkAnnouncementsPlan Nothing is shared between events, so one couple's details never show up in another couple's answers.",{"id":506,"title":507,"content":508},"\u002Fhelp\u002Fplanners\u002Fmanaging-multiple-events#bring-your-clients-in-as-admins","Bring your clients in as admins","You can add your couple, or anyone else helping with an event, as an event admin. Admins can edit event details, manage guests, upload knowledge, and send announcements, but only for the events you add them to. Open the event and go to Settings.Under Event admins, enter their email address.Select Add admin. If they already have a Willa account, they're added right away. If not, Willa emails them an invite link. They'll need to sign up with that same email address to accept it. You can resend or cancel an invite from the same place. Only the event owner can add or remove admins, and only the owner can change the event's plan. Adding your couple as admins lets them add the details only they know, like family notes or the registry, while you keep the logistics up to date.",{"id":510,"title":511,"content":512},"\u002Fhelp\u002Fplanners\u002Fmanaging-multiple-events#reuse-venue-details","Reuse venue details","If you work with the same venues again and again, planning businesses can save them on the Venues page. Add what guests need to know about each venue, like parking, arrival, and accessibility, once. Every event at that venue picks up those details automatically. You can still override them for a specific event, and anything you add for an event takes priority over venue details. Details you mark as internal stay with you and your team and are never shared with guests. Venues appears in the top navigation for planning business accounts. Anyone can still pick a venue for an event from its Event info page.",{"id":514,"title":515,"content":516},"\u002Fhelp\u002Fplanners\u002Fmanaging-multiple-events#keep-track-of-whats-happening","Keep track of what's happening","Each event's Overview shows how ready Willa is and what guests are asking. After the event, it shows how many questions guests asked and how many Willa answered from the details you shared, which is useful when you talk with clients about the value Willa added.",{"id":518,"title":519,"content":520},"\u002Fhelp\u002Fplanners\u002Fmanaging-multiple-events#planner-pricing","Planner pricing","You can start with a single event on any plan, paid per event. If you manage many weddings or events a year, ask about planner pricing from the planners page, or contact us about the Concierge plan, which is built for planners and teams managing multiple events. See Plans and billing.",1791319557495]