[{"data":1,"prerenderedAt":128},["ShallowReactive",2],{"faq-page":3},{"id":4,"title":5,"body":6,"category":5,"description":17,"extension":18,"meta":19,"navigation":20,"path":21,"sections":22,"seo":125,"seoTitle":5,"sitemap":20,"stem":126,"__hash__":127},"faq\u002Ffaq\u002Findex.md","FAQ",{"type":7,"value":8,"toc":13},"minimark",[9],[10,11,12],"p",{},"Willa is built around the questions guests already ask. This FAQ keeps the operational details in one place so hosts can understand the guest experience before they create an event.",{"title":14,"searchDepth":15,"depth":15,"links":16},"",2,[],"Common questions about Willa, including how guests text in, what you can upload, how announcements work, and how SMS, groups, and privacy fit together.","md",{},true,"\u002Ffaq",[23,40,57,74,91,108],{"id":24,"label":25,"intro":26,"items":27},"getting-started","Getting started","The shape of the thing, what Willa is and how guests get to it.",[28,31,34,37],{"question":29,"answer":30},"What is Willa?","Willa is a text concierge for weddings and events. Guests text one number to ask about schedules, parking, hotels, dress codes, transportation, and anything else you've shared with us.",{"question":32,"answer":33},"How do guests use Willa?","They text the event's dedicated phone number the same way they'd text a friend, and Willa answers using the details you've added. No login, no app.",{"question":35,"answer":36},"Do guests need an app?","No. Texting works on any phone. There's also a private web chat for the same event if a guest prefers to ask there.",{"question":38,"answer":39},"How does Willa know the answers?","From whatever you upload, including your wedding website, PDFs, schedules, hotel blocks, parking notes, and dress-code descriptions. You can also add details by typing them in.",{"id":41,"label":42,"intro":43,"items":44},"guest-experience","Guest experience","What it feels like on the other end of the conversation.",[45,48,51,54],{"question":46,"answer":47},"Can guests text from any phone?","Yes. Any phone that can send a text message works. There are no carrier or device requirements and no app to download.",{"question":49,"answer":50},"Do guests see each other's messages?","No. Each conversation is private between Willa and the guest. Replies, questions, and answers stay one-to-one.",{"question":52,"answer":53},"Can guests use the web instead of texting?","Yes. Every event has a private web chat at a clean URL you can share. Some guests text, some prefer the web, and both reach the same answers.",{"question":55,"answer":56},"What if I only want certain guests to see some details?","Use guest groups. Mark a file or detail as visible only to a group, such as Wedding party or Out-of-town guests, and Willa only references it for guests in that group.",{"id":58,"label":59,"intro":60,"items":61},"event-setup","Event setup","The hour or two you spend in Willa before guests start texting.",[62,65,68,71],{"question":63,"answer":64},"What kind of information can I upload?","PDFs, photos of paper invites, your wedding website, schedules, hotel blocks, parking maps, dress-code notes, and anything else guests might ask about.",{"question":66,"answer":67},"Can I import my wedding website?","Yes. Paste the URL and Willa pulls in event details like venue, dates, schedule, accommodations, and FAQs so you don't have to retype everything.",{"question":69,"answer":70},"Can I organize guests into groups?","Yes. Build groups like Wedding party, Family, or Out-of-town friends, then target messages and visibility per group.",{"question":72,"answer":73},"How do I add admins or co-hosts?","From event settings, invite a co-admin by email. They get access to help manage details, guests, and announcements.",{"id":75,"label":76,"intro":77,"items":78},"announcements","Announcements","Sending updates instead of waiting to be asked.",[79,82,85,88],{"question":80,"answer":81},"Can I schedule announcements?","Yes. Write the message, pick a time, and Willa delivers it to everyone or to specific groups.",{"question":83,"answer":84},"Can I send messages to specific groups?","Yes. Send to the whole event or choose exactly which groups should receive the update.",{"question":86,"answer":87},"What happens if guests reply?","Replies come back as normal conversations. Willa answers using your event details, and you can see anything that needs your eyes on the dashboard.",{"question":89,"answer":90},"What's the limit on how often I can send announcements?","There is a soft per-event monthly cap that scales with your plan. The dashboard shows remaining sends before you compose.",{"id":92,"label":93,"intro":94,"items":95},"privacy-sms","Privacy & SMS","How phone numbers, opt-outs, and message data are handled.",[96,99,102,105],{"question":97,"answer":98},"Can guests opt out?","Yes. Replying STOP unsubscribes a guest immediately. HELP returns short instructions. Willa honors opt-outs automatically.",{"question":100,"answer":101},"Are guest phone numbers shared?","No. Numbers are used only to send and receive event-related messages. We don't sell, rent, or share guest numbers or SMS consent data for marketing.",{"question":103,"answer":104},"Do message and data rates apply?","Standard carrier rates may apply for guests. Most US plans include unlimited texting, but we mention it so it is never a surprise.",{"question":106,"answer":107},"Where are event details stored?","On Willa's hosted infrastructure. Files are private to your event, and the privacy policy has the full detail.",{"id":109,"label":110,"intro":111,"items":112},"pricing","Pricing","Who's included, what costs extra, and what happens at the edges.",[113,116,119,122],{"question":114,"answer":115},"How many guests are included?","Each plan has a guest limit, and the pricing page shows the current numbers. If you're near the edge, contact us and we'll help you sort it.",{"question":117,"answer":118},"Do I need a dedicated number?","Essential and Signature plans include a dedicated event number. Guests text it directly, and it is tied to your event, not a shared inbox.",{"question":120,"answer":121},"What happens if I exceed SMS limits?","We'll warn you before you hit them. From there you can upgrade, adjust send patterns, or wait for the next billing window.",{"question":123,"answer":124},"When does my event expire?","Events stay accessible before, during, and after the date itself. Higher tiers include longer retention windows.",{"title":5,"description":17},"faq\u002Findex","PgcS65WfvszKHWrjGWAn_gDFK1jsdxm7UkZCZYvL1oU",1780106024083]